Delivery

Free delivery on all orders above £15. Orders below £15 are subject to a £3.75 shipping charge. We will not be held responsible for any additional costs incurred through incorrect delivery addresses being provided, as these items may need to be re-delivered. 

All orders will be dispatched within 1-2 days of receiving full payment.

You can track your parcels on the Yodel website here. Alternatively, download the Yodel Parcel Tracker App here, and see a two-hour time window for every delivery to a door or submit a photo of your safe place location at your delivery address for Yodel to deliver to if you're not home.

If an item is not available due to stock shortages we will offer a full refund or where possible an alternative product.

All orders will be dispatched using Yodel and you will be advised by email once your order has been dispatched and a tracking number will be provided.

Please note: goods cannot be collected from our premises.

Why do you require a contact number for delivery?

Providing a phone number ensures that the courier can contact you with updates regarding the delivery of your order. This also provides a way for the courier to contact you should they encounter any issues at the point of delivery.

Returns

If you no longer require the item, you can refuse the delivery or return this to us, if you notify us of this within 14 days of the product being delivered. You then have another 14 days to return the goods, and a refund will be processed within 14 days of us receiving the goods back. A refund will only be provided if reasonable care has been taken to ensure we receive the returned item.

For items under 60 x 50 x 50cm and 10kg

1: Pack your item in the packaging it arrived in
2: Follow this link for Yodel returns
3. Print your label at home or print in store option available
4: Drop off at your local Yodel store and get a receipt. Parcel Drop Off Point Locator
5. We'll get your parcel back in a few days and process your return

For items over 60 x 50 x 50cm and 10kg then contact us for a courier return

Warranties & Guarantees

All products listed as new carry a manufacturer's guarantee; the time period of the guarantee will be different for each product. Kleeneze will provide a standard 12 month guarantee on all purchases.

Faulty Goods

If your item is faulty or develops a fault within the time period stated under Warranties & Guarantees, we will pay reasonable costs for the goods to be returned. Please contact us in advance regarding our returns procedure as refunds cannot be processed without the correct information being provided.

Reasonable care must be taken to ensure the returned goods are not damaged in transit and proof of postage must be obtained.

In the event that we cannot provide an exact replacement, a similar product will be offered. If we cannot provide an exact or similar replacement, a full refund will be offered.

Any damages from day to day wear and tear are not covered by this guarantee.

If an item is not available due to stock shortages we will offer a full refund or an alternative product.

If an alternative product is purchased but you decide you wish to return it Kleeneze will pay reasonable costs of returning the product.