Free delivery on all orders above £15. Orders below £15 are subject to a £3.75 shipping charge.
All orders will be dispatched within 1-2 days of receiving full payment.
Orders can be tracked via Hermes tracking link by clicking here or to download the Hermes App to be able to use MyPlaces or make tracking your parcel easier by downloading the Hermes App by clicking here. You'll be able to track the journey of your parcel by entering your tracking number as well as setting your delivery preferences with MyPlaces, for more information please click here.
If an item is not available due to stock shortages we will offer a full refund or where possible an alternative product.
All orders will be dispatched using your chosen courier and you will be advised by email once your order has been dispatched and a tracking number will be provided.
Please note: goods cannot be collected from our premises.
Most listings include delivery (Free P & P) to a UK Mainland address but additional delivery services may be available; please contact customer services for further information. There may also be exceptions which will be clearly shown. Kleeneze will not be held responsible for any additional costs incurred through incorrect delivery addresses being provided, as these items may need to be re-delivered.
Returns can be processed using the Hermes link here.
Warranties & Guarantees
All products listed as new carry a manufacturer's guarantee; the time period of the guarantee will be different for each product. Kleeneze will provide a standard 12 month guarantee on all purchases.
If your item is faulty or develops a fault within the time period stated under Warranties & Guarantees, we will pay reasonable costs for the goods to be returned. Please contact us in advance regarding our returns procedure as refunds cannot be processed without the correct information being provided.
Reasonable care must be taken to ensure the returned goods are not damaged in transit and proof of postage must be obtained.
In the event that we cannot provide an exact replacement, a similar product will be offered. If we cannot provide an exact or similar replacement, a full refund will be offered.
Any damages from day to day wear and tear are not covered by this guarantee.
If an item is not available due to stock shortages we will offer a full refund or an alternative product.
If an alternative product is purchased but you decide you wish to return it Kleeneze will pay reasonable costs of returning the product.